Revert Flow: Outgoing

The Revert Flow handles rejected withdrawals where a Travel Rule message could not be completed. Both parties involved in a transaction can initiate a revert request (both scenarios are covered in this article).

1. Revert Flow initiated by you.

You can request the revert of a transaction that you initiated and that is in a Settled status.

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Access the transaction and click Revert. You will be prompted to provide:

  • The blockchain address to which the funds should be returned
  • A reason for the request (free text)
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Once your counterparty authorizes the request, the transaction status will update to Revert Authorized. Once the funds have been returned, the transactions status will update to Reverted.

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If the funds have been received but the transaction still shows as Revert Authorized, you can manually complete the process by clicking Confirm Revert Settled and providing the transaction hash.

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2. Revert Flow initiated by your counterparty

You will find the transaction listed under Outgoing / All with a status of Revert Requested.

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You can either Authorize or Reject the request:

  • If you reject it, you will be prompted to provide a reason.
  • If you wish to proceed with the return, click authorize and provide the blockchain address to which the funds should be returned.
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Once the funds are returned, the transfer status will update to Reverted and no further action is required.

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If the funds have been received but the transfer still shows as Revert Authorized, you can manually complete the process by clicking Confirm Revert Settled and providing the transaction hash.

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Contact us at [email protected] in case you have any questions or need our assistance.


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